Frequently Asked Questions

Launched in Hong Kong back in 2016, HelperLibrary is an all-in-one mobile recruitment platform for foreign domestic helpers. We connect employers with Filipino, Indonesian, Thai domestic workers and drivers from all over the world, covering service markets including Hong Kong, Macau, Malaysia, Taiwan and the Middle East.

We are not a traditional employment agency and charge zero placement fees to job-seeking domestic helpers. Guided by transparent and ethical direct-hiring principles: domestic helpers can search for jobs completely free of charge, while employers avoid hefty agency commissions and communicate directly with candidates via our app to complete recruitment. Over 100,000 global users have successfully matched through our platform.

Download the dedicated job-seeker app or log in to our official website to register, then fill out your full personal profile thoroughly. We recommend uploading a clear profile photo, detailed work skills, full employment history, language proficiency, relevant certificates and a self-introduction video to greatly boost your chances of landing interviews and job offers. Once your profile is activated, you can browse all published vacancies, send text messages, voice notes, photos and videos to introduce yourself to employers and attend interviews online.

Download the dedicated employer app or visit our official website to register an account. After publishing complete job details, you will gain access to all helper profiles and reach out to candidates directly.

We offer well-structured membership upgrades with fully transparent pricing: all new users receive a 3-day free trial. Upgrade to a paid membership to unlock access to finished-contract helpers and candidate video profiles.

Once your job posting is published and live, you get unlimited access to our massive database of domestic workers. While your vacancy is active, you may view full digital resumes, self-introduction videos, visa documents, skill certifications and salary expectations of every candidate. You can send in-app messages or schedule virtual / in-person interviews at your convenience.

We operate Hong Kong's largest database of domestic helpers, including candidates with completed contracts, first-time overseas workers and experienced helpers. New candidate profiles are added every 5 minutes. Our platform features categorized helper skill tags and advanced multi-layer filters, helping employers quickly locate suitable domestic staff.

Exclusive core advantages of HelperLibrary:

• Industry's most comprehensive candidate profiles with supporting documents and self-introduction videos

• Custom multi-dimensional filter system to match helpers skilled in childcare, elderly care, cooking, Cantonese communication and more

• The only recruitment platform in the industry with a dedicated human customer service hotline

• Free professional recruitment resource hub covering contract guidelines, interview tips and employment regulations

• Direct hiring model that eliminates expensive agency placement fees

• Membership loyalty reward scheme, plus supplementary visa application consultation support

• We advocate fair and ethical employment conditions for all foreign domestic workers. Since launching in 2016, over 100,000 Hong Kong families have successfully hired suitable domestic helpers through our platform.

Log into the corresponding app version (Employer Version / Helper Job-Seeker Version) and navigate to the “My Profile” page for edits. Employers can modify, refresh or archive job postings anytime; domestic helpers can update resumes, photos, skill sets and available work schedules with one tap. If you encounter any technical issues while managing your account, reach our support team via WhatsApp hotline for assistance.

An in-app customer service icon is available within the platform for you to submit all types of questions.

Visit the login page on our app or official website and click the “Forgot Password” link. Enter the mobile number registered to your account, and the system will send a one-time WhatsApp OTP code. Input the verification code to create a new login password.

We sincerely regret to see you leave; you are welcome to return and use our platform anytime you have recruitment or job-search needs in the future.

Account deletion is simple: open the app and enter the “My” section, scroll down to locate the “Delete Account” option, then follow the on-screen prompts to complete the process. After account deletion, all your personal data will be securely archived in compliance with our privacy policy.

Our headquarters is based in Hong Kong. If you wish to book an in-person visit or one-on-one offline consultation, make an appointment via our WhatsApp customer service hotline, and our team will fully address all recruitment and job-search enquiries.

We developed two fully independent apps to avoid user confusion:

HelperLibrary – Employer Version (For Recruitment): Exclusively for Hong Kong employers to post vacancies, browse candidate profiles and schedule interviews

HelperLibrary: Foreign Helper Job-Seeker Version: Designed for Filipino, Indonesian, Thai and other overseas domestic workers to search foreign job openings and contact employers directly

Please download the matching version according to your identity (Employer / Job-Seeking Domestic Helper).

Both employers and domestic helpers earn membership points by successfully referring friends to join the platform. Accumulated points can be redeemed for exclusive platform gifts. You may view full terms and conditions on the “Refer a Friend” page inside the app for more details.